Step 2 - Deliver Recommendations to Achieve Desired State

Define Client’s Goals

   - desired state of performance, profitability and sustainability

   - performance metrics

Charter team/Establish guidelines

   - sponsor, champion, facilitator, team members

Desired state

   - corporate vision

   - facility, process and cultural objectives

Results

   - establish return on investment

   - determine resource requirements

   - define training and implementation program

Validate

   - with stakeholders and report to client